My Catch-up With Captain Hindsight

Recently, I’ve been reflecting on my first 6 years in the working world.  In that time, I’ve been lucky enough to have been an employee and an employer and one thing I’ve noticed is that graduates a year into work are much more desirable than those fresh out of university.  It’s a great way to avoid the entry-level mistakes that are made at another company’s expense.  Now don’t get me wrong, I am a huge advocate of student and graduate employment, but year in year out, the same mistakes are being made by a new generation of people.


My chats with Captain Hindsight are always a pleasure and this particular meeting was summed up nicely by Judy Belmont:

‘Forgive yourself for not having the foresight to know
now what seems so obvious in hindsight.’

Below are the minutes taken from the meeting, if the contents of your next chat are different to mine, then this article has been a success:

Mid-week drinking etiquette
There are few things more exciting than going out for drinks on a school night; it’s naughty and everyone knows it. After all, isn’t the best business done at the bar?!  Things will probably get pretty loose and my personal advice would be to sit back, enjoy and let nature take it’s course.  As long as someone senior is more intoxicated than you are you’ll be fine.  However, when you wake up the next morning feeling like you have been scraped off the bottom of a shoe, be sure to follow the office hangover etiquette guide below:
1.  Get to work on time at all costs.
2.  Get your head down and crack on.  If you prove you can work hard and play hard, it will impress.
3.  If you’re lucky enough to still be drunk when you arrive, ride the wave and use it build some momentum.
4.  No mention of the hangover, you’re not at university any more.
5.  If none of this is working, go and hide in the toilet for as long as you can get away with.

How much are you actually worth?
Your salary is a reflection of the return on investment that you will bring to the company/social enterprise/charity you work for.  Whether you are in sales, administration or human resources, ultimately you have an impact on the bottom line.  So when the time comes to ask for a raise, don’t expect to get one unless you can show your employer how you will maximise their return on investment in you.

Learn to manage up
Relationships work both ways and while it might seem like a role-reversal, you can and should manage your boss.  Here are some simple ways of doing this:
1.  Manage expectations; under promise and over deliver. It is all too easy to get carried away with an exciting development that hasn’t yet happened.  Bosses don’t like nasty surprises, so while it might feel good to get some praise in the short-term, it won’t feel nearly as good as when it’s happened.  This is a fast-track way to becoming the most reliable person in your team.
2.  Keep one step ahead by pro-actively scheduling in meetings with your manager.  If you own the meeting, you own the agenda.  As with any meeting, all attendees should know what they need to have prepared and make sure there are clear outcomes and action points.
3.  If a project is looking like it may veer off-track, have the foresight to recognise it early and the guts to tackle it head on (yes that means tell your boss!). Sticking your head in the sand like an ostrich and hoping everything will miraculously sort itself out will only make the matter worse.  Instead, bring solutions to the table and don’t dwell on how it wasn’t your fault.  Your solutions may not always be right, but you will be approaching it in the right way.

How to write an email
Obviously spelling and grammar must be perfect, but something equally as important is tone.  It’s so easy to misinterpret an email and doing so can cause unnecessary friction with the recipient (this incidentally, is probably responsible for the unfortunate increase in work emoticons 😩🔫).  Business is built on relationships, so put personality and feeling into your correspondence and check that nothing will be misread.

Don’t forget your manners
If something is paid for by the company; don’t just take it for granted.  I’m not just talking about the jaegerbombs your manager bought you on Thursday night, what about the qualification your employer has paid for to aid your development, or the client lunch your boss invited you?  If you enjoy the perks, appreciate them and remember, givers gain.

Everyone is replaceable
If you work for an SME, the chances are the skill set that you build will become more and more specific to the company that you work for.  Don’t fall into the trap of thinking that you are irreplaceable and that no-one else could take your place.  Don’t get complacent for two reasons:
1.  If you don’t produce the goods they can always train someone else.
2.  You will stop pushing yourself and where growth stops, decay begins.

Pick up the phone!
If you’ve been given a task that involves people remotely, don’t waste time waiting for them to reply to an email; pick up the phone and get it sorted there and then!  Use emails to confirm action points.  You’ll finish projects faster and build relationships quicker… win:win.

Your manager isn’t always better than you
You have been employed because you are seen to be the best person for that position, just because your manager used to have your job, it doesn’t automatically mean they are better at it.  Markets change, paradigms shift and as a result the challenges will rarely be the same.  Ask for their advice, but don’t expect them to have a magic solution for every problem that comes your way.

Working Overtime
Many companies will expect you to work well above and beyond the hours you are contracted for, especially if you’re heading for a career in finance or law.  In fact, they’ll even offer incentives like free dinner or a taxi home if you are working past a certain ungodly hour of the night.  Think that’s unfair? Yeah probably, but if you are lucky enough to be in a job that you enjoy, you’ll be willing to give your time to it.

Don’t chase the brand
One of the biggest misconceptions of finding employment post-university is that the graduate job market is a saturated one.  Countless articles in the press describe how applicants are competing against hundreds and sometimes thousands of others for one position.  This is rubbish, there are jobs everywhere. The problem is everyone applies to super brands like Google, Accenture or GSK without any knowledge of the job they are actually applying for.  There are incredible opportunities everywhere and my happiest friends work for companies that I had never heard of at university.

Take complete ownership of every project you are assigned. For example, a networking event involves sales, marketing, administration, operations and finance.  It’s unlikely that your job description covers every area, but as project manager, the success of each ultimately falls on your shoulders.  Be thorough, delegate appropriately and leave nothing to chance. I was advised by Tom O’Leary, the former Curator of TEDxHousesofParliament, to hold ‘where is it going to go wrong‘ meetings with each sub-team – a very valuable piece of advice.

Take pride in the invisible details
One of Steve Job’s design philosophies was that every detail of a product must be beautifully designed, regardless of whether it was going to be seen or not.  The same applies in your job. Often it’s the attention to detail in your work, the bits that you think no-one will notice that make the external aspects exceptional.

Thanks Captain Hindsight! If you liked this but want some proper career advice, I would point you towards Careercake TV.  It’s founder, @Aimee_Bateman has won several national awards and I don’t believe there is anyone better. Her recent talk at TEDxClapham talk speaks for itself… Enjoy!

10 things that happen when you move down to London

1.  You acquire ‘The Knowledge’

From the second you move to London you become an expert on the city, and within days you talk as though you have lived there for years. Everyone has an opinion, whether it’s where the best place to live is (even though they’ve probably never even been there) or a great restaurant to take someone on a date. You also pretend to know about that place your friend is talking about, and then retrospectively look it up on google afterwards so you can pass on this newfound knowledge to someone else.

2.  Views on tourists change

Born with this incredible ability to get in your way when you’re in a hurry (which is all the time), they have also been known to take up too much room on the tube with their oversized backpacks.  On top of this, they have no issue with stopping dead right in the middle of a busy street to take a photo of something with no relevance to anything!  All in all, pretty irritating and a real inconvenience. Oh, and they walk slowly too.

3.  The grass becomes so much greener

After living here for a few months, everyone starts to long for England’s pleasant pastures green, away from the concrete jungle of the city. Then, within minutes of your escape to the quiet countryside residence, you start to wonder why you can’t hear the constant murmur of sirens and traffic outside, or how anyone can survive living somewhere without any phone signal.  How is it possible to have fun if the only local pub shuts at midnight anyway?

4.  You take London for granted

Everyone moves down to London with the intention of going to exhibitions, museums and visiting all the landmarks.  And why not? After all, they are all on your doorstep! Unless you’re trying impress someone who doesn’t live here it is unlikely that you will spot a Londoner sight-seeing. No-one really knows why this is the case, maybe it’s because they are full of tourists.

5.  Thursday becomes the new Friday

Going out on a school night, spending an obscene amount of money on alcohol and turning up to work on a Friday morning with a tongue dryer than a camel’s urethra is an essential part of life in the city.  If you’ve just moved down to London, you’ll learn to embrace this pretty quickly!

6.  London’s parks become your garden

Having a garden is a luxury in London and if you are one of the ‘lucky’ few, the only person that would actually call that overgrown, grotty plot a garden is your dodgy lettings agent.  Londoners overcome this hurdle by residing in one of London’s many parks during the summer months. BBQ’s, drinks and music are all essential to London park life, as is wearing as little as possible if the sun decides to come out.

7.  You develop an unhealthy obsession with travel time

A Londoner’s attention to detail planning their commute to work is staggering. Knowing that it takes 4 minutes and 28 seconds to get from your home to the right part of the tube platform to ensure a quick exit on the other side is vital for anyone looking to survive in the big smoke. Military precision is a must – some have even been known to secretly race against other commuters.

8.  Manners go out of the window

Let me put it this way, if you try to make conversation with someone on the tube, most people will think you are a bit odd! While your first month of commuting on public transport is rather exciting, it isn’t long before you become accustomed to frowning at everyone, burying your head in today’s Metro and completely over-reacting at ‘that guy’ in front who gets trapped by the ticket barriers (probably a tourist).

9.  You learn to love the bus

Ok, so they aren’t the most glamorous mode of transport but they are the unsung heroes of London. Be sure to sit upstairs at the front –  it’s like getting the best seat on a tour bus without loosing any street cred.  N.B. Don’t squeal with excitement when driving over London Bridge admiring the iconic views of St. Paul’s Cathedral and the Shard whilst the sun rises over Tower Bridge; it’s truly spectacular.

10.  You become a patriot!

In the past 2 years, London has hosted a royal wedding, an extravagant river pageant for Liz’s Diamond Jubilee and the Olympic Games, putting our city in the spotlight across the world.  We are experiencing London is at it’s very best and being down here right in the thick of it makes you incredibly proud to be a Londoner and a Brit. So while we might seem moody, rude and miserable when we’re out and about, rest assured that secretly, we are loving every minute.